Last updated: May 2026
This policy applies to all purchases of Kwizo Plus, our monthly subscription plan, operated by SimplyPulse AB.
You may cancel your Kwizo Plus subscription at any time from within your dashboard. There is no minimum commitment and no cancellation fee. After cancellation, your Plus access continues until the end of the current billing period, after which your account reverts to the Free plan automatically.
We do not offer refunds for unused time in a billing period. If you cancel mid-month, you will retain access to Plus features until the period ends but will not be reimbursed for the remaining days.
If you believe you have been charged incorrectly — for example, if you were charged after cancellation or charged an incorrect amount — please contact us as soon as possible at hello@kwizo.app. We will investigate promptly and issue a full refund if the charge was made in error.
We handle refund requests on a case-by-case basis for exceptional circumstances, such as a serious technical failure on our part that prevented you from using the service. To request a refund under these circumstances, contact us at hello@kwizo.app with a description of the issue.
Approved refunds are processed through our payment provider, Paddle.com Market Ltd. Refunds are returned to the original payment method and typically appear within 5–10 business days depending on your bank or card issuer.
For any questions about billing or refunds, contact us at hello@kwizo.app. We aim to respond within one business day.
SimplyPulse AB · Göteborgsvägen 46, 431 37 Mölndal, Sweden · hello@kwizo.app